How to: Manage Tenants

What are Tenants?

Your workplace is a connected ecosystem of properties and tenants. Tenants are the companies and businesses in and around the property. By adding tenants to your workplace, retailers can target promotions exclusively to the people who work in the building.

Types of Tenants 

Lane can accommodate the diverse needs of the all the following tenant types:

  • Retail
  • Restaurant
  • Company
  • Service
  • Entertainment
  • Organization
  • Charity


Each Tenant may have their own Channel, where they can build and manage their own promotional content. A tenant may create promotions which can be pulled into a channel and targeted to Workplace Members.

Add a Tenant

Keeping your Tenant list up to date ensures all members in your workplace are engaging with your app on a regular basis. As a Workplace Admin, you can add Tenants in and around your building that have an existing Lane Tenant profile.


You can add a new Tenant by following these simple steps:

Tenant Management

  1. From the Admin View, go to Tenant Management under Channel Settings.
  2. Add Tenant: To add a new Tenant, first select the category of Tenant to add. The Add button is only active when a Tenant Type is selected.
  3. Find the Tenant and click on Add, and confirm the selection.

Note: New Tenants may need to be created by Lane Admins. Contact Lane Support for more information.

How to display a Tenant Directory

View the article How To: Create a Tenant Directory on how to easily display the list of tenants associated with your property channel.


If you have any questions or need help updating your Tenant list, feel free to reach out to our Support Team: We happily stand by to lend a hand!

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