How To Troubleshoot Notifications?

Notifications are a great way to stay informed on everything happening in your workplace!

Here are a few troubleshooting tips, if Notifications are not working for you: 

  • Channel Settings: On the desktop view, click on the gear icon next to the Profile icon. Channel Settings allow you to configure notification settings for each of your subscribed channels. Ensure that your notification methods of choice are activated by clicking the appropriate checkboxes. 
  • On Device Notifications: Ensure you have allowed notifications access to your workplace app.  You can enable this in the Notification Settings of your mobile device (iOS or Android). 
  • Email Verification: Verifying your email is vital to receiving notifications.  Without a verified email, you will not be able to receive any communications from your workplace. 
  • Delete & Reinstall:  A great way to troubleshoot most issues is by downloading a fresh copy of your workplace app to your device.  

If you have gone through these steps and have questions, feel free to reach out to our Support Team: support@joinlane.com. We happily stand by to lend a hand!

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